Blog

Practical notes on Slack Connect customer support, follow-ups, and keeping nothing in Slack unanswered.

11 October 2026 · Slack guides

Slack Connect: what it is, what it costs and how to run customer channels in it

What Slack Connect is, who pays for it, how to set up a shared channel with a customer, and the habits that keep customer channels responsive.

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11 October 2026 · Slack guides

Slack Workflow Builder: a practical guide with four workflows to copy

How Slack Workflow Builder works, which trigger to choose, and four complete workflows you can copy for requests, customer channels, weekly metrics and escalations.

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11 October 2026 · Slack guides

Slack ticketing systems: do you need one, and which kind?

When a Slack ticketing system is worth it, the three kinds of tools and what they charge, and the lighter options for teams whose real problem is unanswered messages.

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11 October 2026 · Slack guides

Slack Connect vs guest accounts: which to use for people outside your company

Guests or Slack Connect for people outside your company: who pays, what each side controls, what happens when the work ends, and a simple rule for choosing.

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11 October 2026 · Slack guides

Recurring reminders in Slack: the phrasing that works and how to stop them

Copyable commands for recurring reminders in Slack, the schedules that trip people up, and how to stop a reminder that keeps firing.

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