Follow Up Bot makes sure nothing in Slack goes unanswered. Ask a colleague a question and it nudges them if they never reply. Share channels with customers over Slack Connect and it alerts your team the moment one of them has waited too long.
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Add to SlackNo card needed · One flat price per workspace · Your customers never see the bot
Slack Connect customer channels
Normal conversations happen untouched. When a customer's message passes your response target with no reply from your team, one person gets a private alert. Nothing is ever posted where the customer can see it.
Set a response target, say 30 minutes during business hours, and where alerts go, usually a private channel like #customer-alerts. Tag people or an on-call user group such as @support-oncall.
If nobody has answered after a second interval, the alert goes to your escalation channel. Never more than two nudges for one message, so alerts stay meaningful.
The bot finds the Slack Connect channels it is in. Pick the ones to watch, a target, your business hours and time zone, where alerts go and who to tag. Then send yourself a test alert.
Your own follow-ups
Ask a teammate something with an @mention. If they have not replied within your timer, the bot privately asks whether you want to send a reminder, and only posts one if you say so. Nobody gets nagged by accident.
Follow Up Bot/followupbot and it joins
How it works
The bot finds your Slack Connect channels automatically. Set a response target, business hours, and where alerts go.
A reply, a thread answer, or a reaction from anyone on your team stops the clock. Bots, edits and "thanks!" don't count.
Tag people or an on-call user group. Still nothing after a second interval? It goes to your escalation channel. Never more than two nudges.
Pricing
Premium and Enterprise follow up on questions inside your own team. Enterprise Connect adds Slack Connect channel monitoring: alerts when a customer in a shared channel goes unanswered. One flat price per workspace, never per seat.
For small teams that only need internal follow-ups.
Billed annually, $118 a year
7-day free trial · No card needed
For bigger teams, still internal channels only.
Billed annually, $216 a year
Everything in Premium, plus
7-day free trial · No card needed
For teams that support customers in Slack Connect channels.
Billed annually, $990 a year
Everything in Enterprise, plus
7-day free trial · No card needed · Customers never see the bot
FAQ
No. Your messages stay on Slack's servers. An automated system detects unanswered questions; we don't see or store message contents. For customer channels we keep only the timestamp and sender of a message until it is answered.
Open the bot's Home tab, choose Set up customer channels, and pick the shared channels to watch (the bot pre-selects the Slack Connect channels it is already in). Set a response target, tag the people or on-call group to alert, and pick an internal channel like #customer-alerts for the alerts.
A message from someone at the customer's company starts the clock, in the channel or in a thread. A quick "thanks!" doesn't. A reply, a thread answer or a reaction from anyone on your team stops it. Bots and edits don't count. When the target passes, your team gets one alert with View, Snooze and Dismiss, and one escalation later if it is still open. Your customers never see any of it.
Want to see what an alert looks like? Open the Home tab and click Send me a test alert.
The bot keeps track of the questions you ask colleagues with an @mention. If a question hasn't been answered within your timer, it privately asks whether you want to send a reminder. Hit Send Reminder and an impersonal message tags the original question and the person you asked. If you are away, the prompt arrives as a DM instead, and you can send the reminder from there.
Type /followupbot in the channel and the bot joins it, or use /invite @Follow Up Bot. Only you see its hello. /followupbot disable pauses your reminders and /followupbot enable resumes them. /followupbot on its own opens your settings.
Questions that @mention someone, where that person hasn't written in the channel, hasn't replied in the thread, and nobody has reacted to the question within your timer.
Yes. In the channel, type /followupbot monitor and you will be reminded about any message there that you haven't replied or reacted to. /followupbot monitor list shows which channels you are monitoring.
We collect the least data we need and remove everything about your workspace within 12 months of uninstalling. Want it gone sooner? Contact us through the support page or at [email protected] and we do it within 3 days.
Install in a minute, watch a shared channel, send yourself a test alert. Seven days free with everything included, no card.
Never miss a customer with a 7 day free trial 👉👇
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