Follow Up BotWith your teammates
Every planAsk a colleague something with an @mention. If they haven't answered in time, the bot privately asks whether you'd like to send a reminder. You always decide.
For your teammates and your customers
Follow Up Bot spots questions in Slack that nobody has answered. If a coworker hasn't replied, it offers to nudge them for you. If a customer in a shared channel is still waiting, it quietly tells the right person on your team.
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Ask a colleague something with an @mention. If they haven't answered in time, the bot privately asks whether you'd like to send a reminder. You always decide.
Talk to customers in shared Slack Connect channels? When one waits longer than you'd like, your team gets a private alert. The customer never sees the bot.
With your teammates
Messages get buried, and asking the same thing twice feels awkward. When a question you asked with an @mention goes unanswered, the bot checks with you first. Say yes and it posts a short, neutral reminder that links back to your question.
/followupbot in a channel and it joins.Included in every plan and in the free trial.
With your customers
In your shared Slack Connect channels, the bot stays out of the way while conversations flow. It only speaks up, privately, when a customer has waited longer than you'd like. Nothing is ever posted where they can see it.
Pick a response time, such as 30 minutes during business hours, and where alerts should go, usually a private channel like #customer-alerts. Tag people or an on-call group such as @support-oncall.
If nobody has picked it up after a while, the bot sends the alert on to a second channel, such as the one your team leads watch. You choose the channel and how long to wait, or leave escalation off.
The bot already knows which Slack Connect channels it's in. Choose the ones to watch, your response time, business hours, and who to tag, then send yourself a test alert to see how it looks.
Included in the Enterprise Connect plan and in every free trial.
How it works
There's no new inbox to learn and nothing for your coworkers or customers to install.
Click Add to Slack and approve it for your workspace. Your 7-day trial starts right away.
Type /followupbot in any channel. From then on, questions you ask there are looked after.
Open the bot's Home tab, pick your shared channels, set a response time and send yourself a test alert.
Pricing
Every plan follows up on questions between colleagues. Enterprise Connect adds your customer channels on top. You pay one flat price per workspace, never per person.
For small teams following up with each other.
Billed annually, $118 a year
7-day free trial · No card needed
For teams of any size following up with each other.
Billed annually, $216 a year
Everything in Premium, plus
7-day free trial · No card needed
Your teammates and your customers, both covered.
Billed annually, $990 a year
Everything in Enterprise, plus
7-day free trial · No card needed · Customers never see the bot
FAQ
It does both. Following up on questions between coworkers is what Follow Up Bot has always done, and it's part of every plan. Watching shared Slack Connect channels for waiting customers is an extra that comes with Enterprise Connect.
No. Most teams use it entirely inside their own workspace. Slack Connect only matters if you want alerts for customer channels.
No. Your messages stay on Slack's servers. An automated system detects unanswered questions; we don't see or store message contents. For customer channels we keep only the timestamp and sender of a message until it is answered.
Open the bot's Home tab, choose Set up customer channels, and pick the shared channels to watch (the bot pre-selects the Slack Connect channels it is already in). Set a response target, tag the people or on-call group to alert, and pick an internal channel like #customer-alerts for the alerts.
A message from someone at the customer's company starts the clock, in the channel or in a thread. A quick "thanks!" doesn't. A reply, a thread answer or a reaction from anyone on your team stops it. Bots and edits don't count. When the target passes, your team gets an alert with View, Snooze and Dismiss, and it escalates later if it's still open and you've set an escalation channel. Your customers never see any of it.
Want to see what an alert looks like? Open the Home tab and click Send me a test alert.
The bot keeps track of the questions you ask colleagues with an @mention. If a question hasn't been answered within your timer, it privately asks whether you want to send a reminder. Hit Send Reminder and an impersonal message tags the original question and the person you asked. If you are away, the prompt arrives as a DM instead, and you can send the reminder from there.
Type /followupbot in the channel and the bot joins it, or use /invite @Follow Up Bot. Only you see its hello. /followupbot disable pauses your reminders and /followupbot enable resumes them. /followupbot on its own opens your settings.
Questions that @mention someone, where that person hasn't written in the channel, hasn't replied in the thread, and nobody has reacted to the question within your timer.
Yes. In the channel, type /followupbot monitor and you will be reminded about any message there that you haven't replied or reacted to. /followupbot monitor list shows which channels you are monitoring.
We collect the least data we need and remove everything about your workspace within 12 months of uninstalling. Want it gone sooner? Contact us through the support page or at [email protected] and we do it within 3 days.
Add it in a minute, ask a coworker something, and see what happens when they forget to reply. If you work with customers in Slack Connect, set up a shared channel too. Everything is included for 7 days, and you don't need a card.
Never miss an answer with a 7 day free trial 👉👇
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